WHITE PAPERS

White Papers:

• RSpeed Brochure (PDF 186k)

Desktop Management:

• IDC ROI White Paper
• Extending Your Management Reach to Remote Users
• LANDesk Management Suite 8.6 Reviewer's Guide
• Is SMS Still Right For Your Organization? - Relevant CIO Considerations
• LANDesk Management Suite Inventory Troubleshooting
• Microsoft SQL Server 2000 Configuration
• Sarbanes-Oxley Compliance
• Security Management Technology Audit- LANDesk Security Suite 8.5- Butler Group
• Managing Security Risks in Modern IT Networks

Comprehensive Internet Security

• Assessing Business Continuity Solutions
• Enabling Enhanced Retail Applications with Secure IP and Wireless Communications
• Employee Use of Technology in The Workplace- Corporate Liability for Sexual Harassment Claims
• Demystifying Internet Content Filtering for Business, Schools, and Libraries
• SonicWALL Makes Wireless Networking Secure

Help Desk & Customer Problem Management

• Sophisticated Multi-Channel Support Automization for Real-World Environments
• Service Desk Optimization- Do You Have The Right Tools For The Job?
• All Customer Service Automation Are Not Created Equal
• The Hosted Customer Service Desk- It's About Cost, Control, and Reliability
• Improving Service and Support with LDAP-based Address Book Integration
• The Winning Combination- The SQL Database and the Web-based Service-Desk

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