|
The ease and convenience of providing support services is a technical support dream.
It is not difficult to sell management services that offer quicker support and problem
resolution, less down time, great productivity and where ROI begins immediately following
the products installment.
There are many things that need to be taken into consideration when evaluating
a Remote Control product:
What do you look for?
Price, Brand Name, Speed, Functionality, Ease of Use, Integration, Return on Investment (ROI), etc.
What is the involvement with installation? What is my true Total Cost of Ownership (TCO)?
Almost all products on the market require a client to be resident on the machine.
In addition to the time required to load a local client, some of the network router(s)
and/or firewall(s) may need to be reconfigured to pass the traffic.
Operating System compatibility can become an issue. With the many revisions and patches
made to Operating Systems, there could be a need to patch the local client as well.
With all of the complexities involved in the network infrastructure, getting the Remote
Control benefits installed can prove to be very expensive. With existing infrastructure
already in place, ideally you would like a product that can integrate with other tools,
such as, your Help Desk application.
As new vulnerabilities are exposed managing your Remote Control tool can become a full
time job in itself.
There are many products on the market, how secure are they?
When providing remote support, all of the benefits are removed if your network is
vulnerable to hackers or exposing data to everyone. With all the new regulations
that are appearing in various industries, an exposure of confidential or proprietary
data can be extremely costly to your organization. Not to mention the potential pursuit
of criminal activity against Officers of the organization.
What is the best product for my organization?
Your organization needs a product that not only provides the functionality in which
it was originally designed, but one that takes into account all aspects of "remote support
and administration": Price, Functionality, Security and Total Cost of Ownership.
RSpeed can show you the benefits of Remote Control by doing
it on demand with a competitive price, over a secure connection
with multiple levels of functionality.
| 
